I am getting nowhere with the Apple people. Why? I am an existing customer with years of loyalty. All they have to do is check with me and reset my password. I sent them my original account information along with some receipt information that proves I am me. Will they respond? I have this sinking feeling that they will not reply anytime soon.
They screwed up badly. It is starting to affect my life. My medical appointments and all my contacts to my planned move are stored on Apple's servers, which I am locked out of. I have always relied on them and it has served me well. But now that Apple is seeking new customers and bigger profits I have become irrelevant to them. This is a situation I will never fall into again. My trust in Apple is down there with my like of microsoft. My trash bin is full; I didn't know Apple was so full of it.
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recap:
Catch22
- Apple rolls out mobilme as a replacement for .mac which I own.
- Apple says the roll out of mobileme will not adversely affect me as a .mac customer.
- My dotmac (.mac) email accounts are working and I receive emails with both the @mac.com and @me.com addresses, but I soon realize I cannot send any emails at all from any account---this for a few days running.
- I use the Apple ID page to reset account info while researching the issue.
- I get locked out of my .mac accounts and itunes and all Apple discussion sites because I cannot input a valid password.
- The Apple site tells me they will send an email for me to reset my info, but I cannot get to those emails---because I am locked out of my account.
- I send numerous emails through an Apple site form: .Mac Feedback
- what a crock of crap! I get NO replies. None-nada!
Naw, a screw up. Apple appears to have pulled all support from places in order to mollify the world that is po-ed over the fiasco that is the roll out of the much ballyhooed mobileme.
File mobileme under: New Coke
I have a plan to get their attention.
Apple will become familiar with chalkings!
